Make requests for FSP assistance detailed and specific since, generally, FBU personnel
(including those in claims-taking FBUs) have had only limited training in SSA matters.
Keep in mind the practical limitations of time, manpower and distances and the fact
that most FBUs are not staffed to handle a volume of outside work. Scheduling outside
work can delay completion of the request.
Indicate if a personal contact is absolutely necessary. Otherwise, the FBU will use
telephone, mail or whatever method is easiest to complete the request.
NOTE:SSA cannot request the assistance of FBUs in countries in which the U.S. is not represented
by the Department of State or in which U.S. diplomatic representation is too limited
to assist SSA. Such countries include Angola, Cambodia (Kampuchea), Libya, North Korea
and Vietnam. Other countries can be involved as conditions in them change.