TN 7 (03-90)

GN 00905.004 DIO Claims Authorizer (CA) Jurisdiction

A. Policy

CA's are responsible for adjudicating cases in which:

  • At least one beneficiary uses a mailing address, or resides, outside the U.S.; and

  • DOFA cannot be used.

B. Procedure

1. Preadjudicative development

Request development for claimants living in: From:
The Philippines Federal Benefits Unit (FBU)
British Virgin Islands, Canada, the U.S. or Western Samoa Field Office (FO) with jurisdiction
Countries serviced by a FBU—if the folder and case control system do not show IBO has initiated development (FBU)
All other areas IBO

Exception: Contact the claimant directly if:

  • Only completed forms or answers to simple questions are needed, and

  • The claimant is not in Greece, Hong Kong, Iran, Lebanon, the Philippines or Turkey.

2. Postadjudicative development

Take action, as explained in 1., except:

  1. a. 

    Undertake development if IBO has development pending on another issue on a partially adjudicated claim. (IBO will control and followup on its own development.)

  2. b. 

    Forward the material to IBO if:

    • An entitled child files for student or disabled child benefits;

    • Representative payee development is needed; or

    • A claims lead or inquiry is received from an individual in a country for which IBO has jurisdiction.

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GN 00905.004 - DIO Claims Authorizer (CA) Jurisdiction - 04/16/2018
Batch run: 04/18/2018