Document all contacts/attempted contacts with claimants or beneficiaries. Include
copies of pertinent correspondence. However, rather than translate foreign-language
requests or followup letters, show a brief explanation (e.g., “claimant asked to send birth certificate”).
Use diary periods other than those shown in C. if needed because of the local conditions,
provided the individuals are given a reasonable time in which to get any evidence
Follow the general principle of an initial request and two subsequent diaries.