If a resident of Mexico comes to the FO to file a claim, assist them in completing the necessary applications and related forms. Keep jurisdiction over the claim until we process the claim to an award or disallowance. Request any additional evidence or development you need from a source in Mexico directly from the appropriate FBU. Forward the claim to the Division of International Operations (DIO) when action (including any District Office Final Authorization (DOFA) action) is complete.

If a resident of Mexico visits an FO (other than a border FO) to file a claim, assist them in completing the necessary applications and related forms. Accept whatever evidence they have. If the claim is complete (including any DOFA action), forward it to DIO. If you need additional development, forward the claim to the FBU having jurisdiction over the claimant's residence. Do not transfer a claim to an FBU simply for a face-to-face interview as explained in GN 00905.302.