The SSANRC and Mid-America Program Service Center (MAMPSC) operate the Information
Retrieval Group (IRG), which assists field offices (FO), Workload Support Units (WSU),
and Processing Centers (PC) by retrieving and supplying information and documents
from Title II paper claims folders.
The IRG is not
processing claims or post entitlement (PE) actions,
annotating or updating screens,
obtaining folders for the FO, WSU, or PC, or
providing voluminous copies of medical records.
Within five business days, the IRG responds to the requester by relaying the requested
information in the file by telephone, fax, email, or by uploading the material to
the electronic claims folder.