If you are unable to respond to the overpaid person verbally or the overpaid person
requests a written response, provide a written explanation of the overpayment. You
may need to stop the collection process depending on how long it takes to send the
notice following instructions in GN 02201.017C.
IMPORTANT: Do not include any appeal rights in the explanation notice. The original overpayment notice contained appeal rights.
After sending the explanation notice, use DMS (DROA screen) to resume collection in
the current operating month (COM) plus 2 months (if applicable) and annotate DMS Remarks.