TN 15 (09-22)

GN 02270.003 Claims Folder Information for Personal Conferences

In most overpayment waiver situations created after 2000, the field office (FO) or program service center (PSC) does not need to request a paper claims folder for any documents used to calculate the overpayment. Most of these documents can be found in the Evidence Portal. You can access the Evidence Portal (EP) at View Evidence - Evidence Portal (


Use the following steps to gather pertinent documents used to calculate the overpayment to use for the folder review and personal conference.

A. Query the Evidence Portal application

Query the Evidence Portal application to see what other actions are pending or completed, which may be relevant to the overpayment.

If you have questions, contact the PSC that has jurisdiction to request they fax any pertinent documents to you.

NOTE: If waiver requests are pending at multiple FOs, have the documents faxed to Non Disability Repository for Evidentiary (NDRed), using the Evidence Portal where everyone can access the documents..

B. Information needed from the paper folder

If a paper folder exists and your are unable to review and retrieve documents in the Evidence Portal, contact the appropriate Information Retrieval Group (IRG) if the folder is located in the National Records Center or the Office of Central Operations (OCO’s) Megasite. For more detailed instructions, see GN 01070.600 Retrieving Information and Documents from Stored Folders.

C. Requesting the paper folder

If you are unable to locate the pertinent overpayment documents in the Evidence Portal, or from the IRG, request the paper folder using instructions in GN 03340.010B.1.


D. No overpayment documents found

If you are still unable to obtain any pertinent overpayment documents from the claims folder and you cannot gather them through the Evidence Portal or other electronic means, process the waiver according to GN 02250.315G.

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GN 02270.003 - Claims Folder Information for Personal Conferences - 09/26/2022
Batch run: 09/26/2022