If benefits are terminated or suspended on the Master Beneficiary Record (MBR), destroy
the undeliverable mail even if it’s considered actionable mail at this point.
If a more current address is found on the MBR, remail the notice using an appropriate
cover letter (i.e. Undeliverable Mail Cover Letter found in the Document Processing
System (DPS) or Aurora).
If a more current address is not found, check for a SID line on the MBR, see (SM 00510.510)
Supplemental Security Income (SID) Data Line. Query the Supplemental Security Record
(SSR) when a SID line is present for a more current address.
On the Supplemental Security Income Queries (SSQM) screen key in “ADDR” on the Segment
Request Identifiers line.
When the record is displayed look for the address change date (ACD) field.
If this date is later than the ADDR Updated field on the MBR, accept the Supplemental
Security Insurance (SSI) address as the most current address for the beneficiary.
If a more current address is found, update the MBR via the Post Entitlement Online
System (POS) (see MSOM T2PE 003.002), remail the notice using an appropriate cover
letter (i.e. Undeliverable Mail Cover Letter found in DPS or Aurora).