When the matching operation creates a PUPS record, it assigns jurisdiction of the
record to the PC or FO servicing the beneficiary's or recipient's address on the MBR
or SSR. When receiving inmate information via electronic transmission, PUPS will generate
a one-time alert to the servicing FO or PC. That FO or PC is responsible for working
the alert to completion. For information on processing Title II PUPS alerts, see GN 02607.600. For information on processing Title XVI PUPS alerts, see GN 02607.705.
When receiving inmate information non-electronically, the FO manually enters inmate
information into PUPS and that FO retains jurisdiction of the PUPS record until it
resolves the case or transfers the PUPS record to another FO for processing. PUPS
does not generate an alert for an FO created PUPS record.
For information on FO manual inmate report processing, see GN
02607.460. For information on transferring PUPS pending records from one SSA servicing office
to another, see GN 02607.465.
However, there is no “ownership” of a PUPS record. Any office can access the record
and enter data. If the FO that initially entered the inmate information into PUPS
has the information necessary to process the alert, it may resolve the case rather
than transferring it to the servicing FO.