When the beneficiary, recipient, or representative payee cannot provide the data needed
to verify identity, contact one of the third party sources listed in GN 02607.680 or GN 02607.682 to resolve any identity discrepancies.
When contacting a confining facility, use the inmate number from the PUPS record as
a reference rather than the beneficiary’s or recipient’s name. A confining facility’s
records may not match exactly with the beneficiary’s or recipient’s identity information
and, therefore, may not be sufficient to resolve the identity discrepancy. However,
the facility’s records may resolve an identity discrepancy if they establish differences
in race, sex, or other facts that would confirm that the inmate is not the beneficiary