TN 11 (07-93)
GN 03103.300 Complaints of Alleged Bias or Misconduct by ALJs
SSA is committed to providing every claimant and his/her representative fair and unbiased treatment in the handling of all claims by its Office of Disability Adjudication and Review (ODAR) hearing offices, and ensuring that they are afforded timely opportunities to raise any complaints that they may have about alleged bias or misconduct by ALJs, and to have their complaints investigated.
Filing a complaint is not a means to:
appeal an unfavorable decision (see GN 03104.000ff for Appeals Council (AC) review procedures),
obtain an investigation of alleged misconduct by an ALJ that occurred outside of the hearings and appeals process or was unrelated to the actual adjudication or decision of a case.
EXAMPLE : Complaints involving alleged misappropriation of government property, or time and attendance violations.
request an ALJ to withdraw from hearing a case (a claimant who objects to the ALJ assigned to conduct the hearing must ask the ALJ to withdraw from the hearing in accordance with 20 CFR sections 404.940 and 416.1440).
C. Policy—administrative Appeals Process
Filing a complaint of alleged bias or misconduct and responding to the complaint are not subject to the administrative review process. An individual may file the complaint at any time, and the investigation into his/her complaint confers no appeal rights.
D. Process—alleged ALJ BIAS or Misconduct
An individual alleging ALJ bias or misconduct may file a complaint at any ODAR or other SSA office. ODAR will promptly notify the complainant and his/her representative (if any), in writing, that it has received the complaint, will investigate the complaint promptly (unless that would disrupt or delay a pending claim), and will inform the complainant of the results of the investigation.
E. Process—initial Inquiry
The appropriate ODAR Regional Chief ALJ or his/her designee will conduct an initial inquiry to determine the facts (which will include giving the ALJ named in the complaint the opportunity to comment on the complaint) and forward a report to the Chief ALJ.
The Chief ALJ will decide if the inquiry requires further investigation and, if so, will forward the complaint to the ODAR Division of Quality Service (DQS) for further investigation.
If the Regional Chief ALJ or Chief ALJ is named in the complaint, ODAR, DQS will conduct the initial inquiry.
Following completion of the investigation, ODAR will notify the complainant and representative in writing of its results.
Take the following action.
Explain the complaint process described above to any individual who alleges ALJ bias or misconduct.
If the individual wishes to file a complaint, assist the individual in preparing the written complaint on Form SSA-795.
If the individual does not wish to file a complaint, take no action.
2. Complaint Content
Include the following information in the complaint and be as detailed as possible:
the complainant's name, address, telephone number, and social security number (and, if the individual is making the complaint on behalf of someone else, the name, address, telephone number, and social security number of the individual they are making the complaint for), and
a complete description of the action(s) that is the basis for the complaint of alleged bias or misconduct, including the identity of the individual responsible, when the event(s) occurred, and the name, address, and telephone number of any individuals who witnessed the alleged bias or misconduct.
3. Complaint Routing
Forward the original complaint (along with any additional relevant information) to the appropriate ODAR Regional Chief ALJ.
Give one copy to the complainant and, if the complainant is represented, one copy to the representative.
Mail one copy to: Division of Quality Service
One Skyline Tower
5107 Leesburg Pike, Suite 1605
Falls Church, VA 22041
If the individual files the complaint in conjunction with a request for AC review or while a request for AC review is pending, make an additional copy of the complaint and send the copy