If a claimant asks about the Special VA Payment, and the VA has jurisdiction, the FO will forward to the VA:

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  inquiries about the initial payment;

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  allegations of non-receipt of benefit checks;

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  changes of address; or

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  changes of payee or fiduciary.

If the claimant asks about the special VA payment, PC will respond to inquiries about:

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  the amount of the benefit;

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  requests for hearing;

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  requests for reconsideration; or

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  any other inquiry.

Copies of replies sent by the VA will go to the PC for filing.