When receiving both an SSA-24 and a VA Form 21-4180, process the SSA-24 following
instructions in RS 01702.424. When receiving only the VA Form 21-4180, treat it as a lead for Title II benefits
for the survivor(s) listed on the 21-4180.
After determining the survivor’s eligibility for Title II benefits, complete the VA
Form 21-4180 as instructed in RS 01702.580E in this section, and return it to the VA. If you cannot obtain the information needed
to complete the VA Form 21-4180 because the survivor(s):
does not file a Title II claim;
does not respond to your letters; or
refuses to cooperate in developing a claim or in furnishing information for the 21-4180,
return the VA Form 21-4180 to the VA with the appropriate explanation (Survivor did
not file a Title II claim).
If we do not return the VA Form 21-4180 to the VA within 90 days, the VA will send
a second request.