Follow procedures DI 10505.005C.

When documenting contacting attempts:

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  Fully document all contact attempts and the results of your attempts on the eWork development worksheet or the DCF development worksheet (CDRW) screen, as appropriate.

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  Receipt in the development you receive or closeout the issue by checking the non-receipt check box if you do not receive requested development.

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  Use the eWork general remarks section to document information that could assist others in subsequent work reviews.

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  Fax all documentation into eView. If there is no eView, fax into NDRed. Documents include forms SSA-833 (Cessation or Continuance of Disability of Blindness Determination and Transmittal) or SSA-899 (Continuing Disability Review), SSA-4268 (Explanation of Determination), SSA-821 (Work Activity Report - Employee) or SSA-820 (Work Activity Report Self-Employment), SSA-823 (Report of SGA Determination – For SSA Use Only), earnings verifications and any other supporting documents.

FO assistance may apply in these situations:

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  beneficiary states that they prefer to work directly with the FO;

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  a third party or anonymous party alleges fraud;

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  the beneficiary disputes posted self-employment income;

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  there is evidence of possible homicidal or suicidal behavior; or

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  the Disability Determination Service (DDS) needs to make a statutory blindness determination that will affect the substantial gainful activity (SGA) decision. For more information on statutory blind cases, see DI 13010.135, Continuing Disability Considerations in Blindness Cases - Title II Only.

NOTE: Failure to cooperate (FTC) procedures may apply when a beneficiary has self-employment income, or appears to be in a situation to control or suppress earnings, such as a family corporation, and is uncooperative (i.e., will not provide information about work activity or form SSA-820-F4 (Work Activity Report- Self-Employment). For more information on FTC, see DI 13015.005F.1.

Be very specific when you request FO assistance, fully explain why you are sending the request, and state the action you would like for them to take. Follow these guidelines when requesting assistance:

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  Document the request on the DCF CDRW screen and the eWork Development Worksheet (DW) Remarks screen.

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  Document that there is additional information in eWork, eView, Paperless Read Only Query System (ROQS) or the Claims File Records Management System (CFRMS).

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  Transfer the case in eWork to the servicing FO by using the Case Movement function in eWork.

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  Fax all documentation into eView for certified electronic folder (CEF) cases, or into the Non-Disability Repository for Evidentiary Records (NDRed) for non CEFs if the documentation is not available in Paperless ROQS. To determine if a folder is a CEF, see DI 81001.015.

The CDREO alerts records of title II and concurrent beneficiaries with potentially uninvestigated substantial earnings after disability onset. The CDREO alerts post to the DCF as T2 Work CDRs. Process CDREO alerts according to instructions in DI 13010.027.

The PC that maintains jurisdiction of the social security number (SSN) on the primary record (beneficiary’s own SSN) must take the necessary action(s) on all entitlements. If the PC with the non-primary SSN becomes aware of a work issue, they will:

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  establish the T2 Work CDR on the DCF (if not already established);

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  add a remark to the DCF that the case is being transferred to the primary SSN PC; and

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  transfer the DCF to the PC with jurisdiction of the primary SSN.

A weekly program run in the PCs establishes the action control request for the work issue.

Identify and flag cases when there is evidence of potential suicidal or homicidal behavior. For more information on suicidal or homicidal cases, see DI 13005.070.

The FO or teleservice center (TSC) usually processes work reports, but you may also receive them. For detailed instructions on processing work reports, see DI 13010.020.

When we initiate a periodic medical CDR, we may send form SSA-455 (Self-help Mailer) to the beneficiary. Question 1 of the form asks if the beneficiary has worked in the past 2 years; and if so, when did the work begin, end, and what are their monthly earnings. Evaluate and process this report following the guidelines in DI 40502.001J.