Messages are notifications designed to inform case processing personnel about anecdotal
information that may be relevant to the handling of the case, but is not official
documentation of case processing actions (e.g., call the claimant after 9:00 a.m.
or Electronic Data Collect System [EDCS] exclusion associated with the case.). EDCS,
eView and Disability Determination Services (DDS) users with the appropriate security
clearance may create, view, and delete messages in a CEF. In certain case scenarios,
DDS uses messages to provide special instructions to the Field Office (FO) about notice
completion or release (see Electronic Case Closure - DI 81020.130).