In some instances, it may be possible to accept a reply by telephone, fax, etc., until
the evidence or information, which is in the possession of the FO, is forwarded to
the PC. This may occur when:
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a.
The existing rules of evidence require more substantial documentation (e.g., a signed
statement from the claimant, the original document, a certified photocopy, copy certified
by the custodian, etc.) which results in entitlement/eligibility or disallowance/denial
of a claimant's rights to benefits or payment in initial claim situations or suspension/
termination in continuing eligibility situations (see GN 00301.001); and
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b.
The information/evidence is being procured from outside of the Agency (i.e., the document
is obtained from the claimant/beneficiary or a third party or from a file that is
maintained in a Non-SSA site).