Approved methods for sending translation requests to TPWU:

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  HQ components should use inter-office mail or email;

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  DDSs, FOs and PCs should email requests;

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  DIO Paperless cases (all non-medical translation requests) should be sent via the Paperless system;

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  DIO DDS medical evidence from paper folders will be taken to the DIO Division Office and placed in the TPWU tray.

IMPORTANT: The email procedure referred to in this section is applicable to only internal SSA email and does not apply to emailing external email addresses.

All translation requests submitted to TPWU must use Form SSA-533 (Translation Request). When emailing a translation request to TPWU, include the full name, email address and telephone number of the person requesting the translation of the document (all entries must be legible).

Most items on the Form SSA-533 are self-explanatory. However, since a Form SSA-533 must be completed for each document which is to be translated, show the total number of documents being referred for each case at the top of the form. For example, if four documents require translation, Forms SSA-533 should show: “1 of 4,” “2 of 4,” “3 of 4” and “4 of 4.” In addition, if translation of an entire document is not necessary, requesters should specify the information that is needed in item 5 (facts to be proved). See GN 00301.365 for detailed instructions on completing the SSA-533.

Exception to using the SSA-533: See GN 01704.600B. for instructions on handling bilingual liaison forms with short remarks in German, Italian, or French for totalization claims.

Email requests to OCO.OEIO.DIO.TPWU@ssa.gov.

TPWU will email the response back to the person who emailed the original translation request. The response will be returned as a Word document attached to the email. The subject line of the email will contain the social security number provided by the field office.

When contactors are used, the estimated turnaround times for TPWU is 25 business days for most languages. For in-house translations, TPWU will process translation requests as quickly as possible, and the time can vary depending on the volume of requests. Follow ups can be made by email after 21 days. In dire need situations, you may call the TPWU at (410) 966-5083.