The Manager-to-Manager web application is a two-way communication tool designed to
provide a systematic process to address inquiries that require priority attention. Managers in Field Offices, Processing Centers, and National 800 Number Network (N8NN)
sites may initiate inquiries. Address all inquiries within five (5) business days.
If you cannot complete a request within that time, provide an interim reply.
Using Manager-to-Manager to request PC assistance
The manager accesses the Manager-to-Manager application, located on the Management Resource Kit, based on PC jurisdiction. Within the application, each PC has its own webpage, with
links set up according to that PC’s component protocol.
The manager follows the directions on the appropriate webpage and completes the web
form. Click “SEND” to forward the request directly to a mailbox monitored by the appropriate
PC component. The manager receives an acknowledgement of receipt from this mailbox.
a. Limiting requests from FOs to PCs
You should limit request from FOs to PCs to high priority requests, including:
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Terminal illness (TERI cases) including any allegation of diagnosis of AIDS
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Homicidal, suicide, or potentially violent behavior threats
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Dire need situations including eviction or homeless situations
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Cases with potential adverse public relations
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The third or subsequent follow-up development requests between managers as required
by GN 01070.440
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Other cases as required by POMS (e.g., Martinez cases, per GN 02613.865A.)
b. Limiting requests from PCs to FOs
You should limit request from PCs to FOs to priority requests, including:
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Terminal illness (TERI cases) including any allegation of diagnosis of AIDS
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•
Homicidal, suicidal, or potentially violent behavior threats
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•
Dire need situations including eviction or homeless situations
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•
Cases with potential adverse public relations
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The third or subsequent follow-up development requests between managers, as required by GN 01070.440
c. Limiting requests from N8NN sites to PCs or FOs
You should limit request from N8NN sites to PCs or FOs to priority requests, including:
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Terminal illness (TERI cases), including any allegation of diagnosis of AIDS
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•
Homicidal, suicidal, or potentially violent behavior threats
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•
Dire need situations including eviction or homeless situations
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•
Cases with potential adverse public relations
Note: Limiting use to the situations listed in GN 01070.228A.5.a. through GN 01070.228A.5.c. ensures that we give proper attention to these critical cases.
d. Examples of inappropriate manager-to-manager inquiries
Inappropriate manager-to-manger inquiries include:
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Routine contacts to fix coding on the MBR, (i.e., with no critical or dire need implications)
including Death Information Processing System (DIPS) alerts
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To change address or bank data
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To release retro funds on Windfall offset cases unless they involve Dire Need or Public
Relations issues
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To inquire about the status on previously submitted MDWs
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To inquire about the status of inquires on pending actions
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To request overpayment explanations or correction of overpayment amounts
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To request technical advice
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To process claims that have a future Month of Entitlement