To avoid unnecessary telephone calls, check the following sources to assure the desired
information is not readily available in the FO:
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•
Online Notice Retrieval System (ORS)
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•
Debt Management System Remarks (DMS)
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•
Processing Center Action Control System (PCACS) or Evidence Portal (EP)
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•
Inquiries Response (QROP Query)
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•
Master Beneficiary Record (MBR)
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•
Accounting and Reporting System (ROAR)
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•
Payment History Update System (PHUS)
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