If the issue is clearly too complicated to be explained over the telephone, consider
use of the Modernized Development Worksheet (MDW). (Refer to MSOM MDW-001–001 for instructions on this procedure or here for MDW instructions for inter-component development requests.
The MDW can also be used for certain contacts falling outside the criteria described
in GN 01070.235A, if all the following conditions are met.
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•
The contact must involve an overpayment / recovery issue.
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•
Circumstances warranting special handling (e.g. potential public relations problem,
financial hardship, etc.).