When a debtor in non-pay status agrees to repay the full amount of a debt in a lump
sum, follow the steps in this chart.
Step
|
Action
|
1
|
Explain that payment is due immediately.
|
2
|
If the debtor wants to pay by check or money order, instruct the debtor to:
-
•
Make the check or money order payable to Social Security Administration (SSA);
-
•
Include the full debt account number/Social Security number (SSN) on the check or
money order; and
-
•
Enclose the payment stub and send the check or money order in the pre-addressed return
envelope.
-
•
If the debtor does not have a pre-addressed envelope, provide the mailing address:
Social Security Administration P.O. Box 5480
Portland, OR
97228-9816
Note: Inform the caller that this address is for payments only. Do not send correspondence
to this address.
|
3
|
If the debtor wants to make a full refund via credit card, follow GN 02210.205.
|
4
|
If a debtor requests future payment, negotiate the earliest date possible. Under no
circumstance, agree to a date that exceeds six months into the future. Obtain a Collection
Query (see MS
01114.007).
Explain to the debtor that the Treasury Offset Program (TOP) and credit bureau reporting
(if applicable) selects the debtor if we do not receive repayment within 60 days after
the date of the due process notice. If the 60-day period expired, explain that the
collection tools are already in effect, immediate full refund prevents offset, and
updates the credit report to show a debt balance of zero (for non-BIC “C” Title II
and Title XVI debtors). (For reporting Title XVI debts to credit bureaus, see SI 02220.014.)
|
5
|
If proposed due date for full repayment is more than six months in the future, negotiate
an installment agreement and follow GN 02210.214B.
|
6
|
If the proposed due date for full refund is less than six months in the future, and
TOP and credit bureau reporting (if applicable) has not selected the debtor , explain
that we use those collection tools if we do not receive repayment within 60 days after
the date of the due process notice. If the 60-day period expired, explain that the
collection tools are already in effect and that immediate full refund prevents offset
and updates the credit report to show a debt balance of zero (for non-BIC “C” Title
II and Title XVI debtors.) (For reporting Title XVI debts to credit bureaus, see SI 02220.014.)
|
|
|