FO or PC/OCO-ODO-BA Instructions:
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Update the PUPS record with a type of action of “4 - PROTEST” and add the date the
protest was received to the PUPS record.
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Add REMARKS to the PUPS record to explain why the beneficiary is protesting the suspension.
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•
Forward the case to FO CR or PC/OCO-ODO CA for evaluation of protest and determination
of suspension or non-suspension.
FO CR or PC/OCO-ODO CA Instructions:
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•
Evaluate the protest received from the beneficiary/representative payee. If benefits
should be suspended based on the protest received from the beneficiary without further
development on the case, forward the case back to FO staff or PC/OCO-ODO BA to use
the instructions in GN 02607.760A.2.b. to continue processing the suspension action.
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•
If the protest received from the beneficiary/representative payee will require development,
forward the case to FO for development and notify FO to see GN 02607.760B. for instructions on resolving the protest issues.
NOTE: Do not update PUPS using any other Type of Action (e.g., “CLEAR CONTROL - NO SUSPENSION
NECESSARY) until you have input the “4” PROTEST Type of Action through PUPS
CAUTION: You cannot post two PUPS transactions in the same day. If you post the protest action
in 1 day, you must wait until the next day to post the suspension action. Two PUPS
transactions posted in the same day will cause an exception.