The FO initiates provisional benefits through the Post Entitlement Online System (POS). In
the event that POS cannot process the Provisional Payment action, a Termination, Attainment,
Transfer and Termination (TATTER) exception generates in the Paperless System. The
TATTER exception generates in paperless under Type of Event Level (TOEL) DIPROV PAYMENT. For POS exclusion cases, the FO will contact the PSC as indicated in DI 13050.025I.3. The PSC reviews the TATTER exception or the request to process an exclusion and performs
a cursory review of the record. This review consists of verifying:
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Provisional benefit eligibility
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Provisional benefit start date
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Primary Insurance Amounts (PIAs) and Family Maximums
If the PSC determines that the information is correct per DI 13050.025, the PSC will update the record for any changes to the PIAs and family maximums and
initiate provisional benefits via MACADE per SM 00856.200. If the PSC determines that
the information is not correct, the PSC will contact the FO using Detailed Office/Organization
Resource System (DOORS) to obtain the servicing FO’s email address and request the
information from the FO. The PSC will use the high priority procedures in GN 01070.400 through GN 01070.440 to follow up on requests to resolve any discrepancies.
The FO also initiates actions to terminate provisional benefits through POS as indicated
in DI 13050.025 J. In the event that POS cannot process the termination action, a TATTER exception will
generate in the Paperless System. The TATTER exception generates in paperless under
the TOEL DIPROV TERM. The PSC reviews and processes the TATTER exception according to SM 00856.300B.2.