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a.
Unless instructions specify otherwise, answer questions/items on the application as of the first day of the filing month.
You may paraphrase questions in language geared to the applicant's level of understanding.
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b.
Go to the next question, item or instruction on the form where questions/items have
no "Go To" instruction.
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c.
It is not necessary to mark "N/A" (not applicable) or line through questions/items
which you are instructed to skip. However, doing so is left to the discretion of the
interviewer.
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d.
Write "Unknown" if the applicant or claimant is uncertain about the information to provide. Do not
assume that a blank represents a negative answer.
EXCEPTION: The social security number (SSN) block. When the SSN is unknown, follow procedures in SI 00604.016B.3.a. for face-to-face interviews and GN 00203.015 C.4 for teleclaims.
Use the mailing address including the city, State, and ZIP code when completing "address"
information unless specified otherwise.