When we cannot fully approve a waiver request, we must provide the overpaid individual
an opportunity for a file review and personal conference before we can make a partial
waiver approval determination or deny the waiver request.
For non-Modernized SSI Claims System (MSSICS) or non-CCE cases, document on the SSA-5002
(Report of Contact) and fax it into the Evidence Portal (EP).
For more information on the RMKS screen in DMS, refer to MS 01109.003.
For more information on the Report of Contact page in CCE, refer to MS 08122.010.
Refer the waiver for a personal conference. For additional information on scheduling
and conducting a personal conference, refer to GN 02270.003 through GN 02270.015.