See RM 01340.000 for the procedures WBDOC uses to process incoming Social Security Statement requests and corrected data from requesters on Form SSA-7014.
During its processing operations, WBDOC uses Form SSA-984 to request FO assistance
with incorrect, incomplete or illegible requests for Social Security Statements and in resolving SSN and identifying information issues resulting from Forms SSA-7014.
WBDOC attempts to resolve the problems by telephone or through correspondence with
the requesters wherever possible. WBDOC asks FOs for help when requesters need direct
assistance or when FOs must initiate action to correct records.