TN 10 (10-00)
RM 01301.510 WBDOC Requests for FO Assistance
See RM 01340.000 for the procedures WBDOC uses to process incoming Social Security Statement requests and corrected data from requesters on Form SSA-7014.
During its processing operations, WBDOC uses Form SSA-984 to request FO assistance with incorrect, incomplete or illegible requests for Social Security Statements and in resolving SSN and identifying information issues resulting from Forms SSA-7014. WBDOC attempts to resolve the problems by telephone or through correspondence with the requesters wherever possible. WBDOC asks FOs for help when requesters need direct assistance or when FOs must initiate action to correct records.
B. Exhibit — Form SSA-984, Earnings Information Requests and/or Claims Lead
EARNINGS INFORMATION REQUEST,
CLAIMS LEAD AND REFERRAL FOR F/O ACTION
PHONE NO. 570-831-1626
To: District Manager
DO CODE _______
Social Security Administration Wilkes-Barre Direct Operations Center
P.O. Box 7004 Wilkes-Barre
We are forwarding the attached material for the reason(s) checked below:
Request for Action
Request for Change of Address (In Claim Status)
Request for Earnings Information
Identifying information provided does not match SSA records. The name, date of birth or sex alleged on the attached SSA-7014A, request, does not match our records. Please review the numident.
SSN provided is incomplete and/or incorrect.
The attached request is for information on someone who is deceased. Please contact the person requesting this information and handle the BE/earnings request per EM981115, dated 6/26/98.
SS-5 required to update/correct SSA records.
The SSA-7005/SSA-7014-A dated _____ was obtained under the identifying information shown on the most recent numident. However, this information does not agree with the information alleged by the requester.
The original address/signature and the request has been altered. We are not sure the number holder authorized the change, therefore we must deny the request.
Other related issues:
C. Description of Form SSA-984
Form SSA-984 has a check-box format and is divided into three sections:
Improperly Completed SSA-7004-SM-OP1 (or SSA-4732)
Request for Earnings Information, and
Facsimile Request for Earnings Information
When requesting FO assistance, WBDOC will check the appropriate box for the requested FO action and attach the incoming requests or other pertinent material.