TN 16 (10-01)

GN 00605.045 Representative Payee Report Returned as Undeliverable

A. Introduction

The initial steps for handling undeliverable SSA-623-OCR-SM's and SSA-6230-OCR-SM's are different from those for other undeliverable mail. Both WBDOC and the PCs attempt to locate a better address prior to FO development.

B. Procedure

Follow the procedures below for handling the undeliverable accounting reports:

1. WBDOC Action

 

Step

Action

1

Clear the (title II) system and (title XVI and current) AR diary control to prevent systems generated second requests and nonresponder alerts.

2

Review the MBR, SSR and eRPS for a better address.

3

Does the MBR/SSR show that benefits were terminated or suspended pending payee development (S8/S08), or that the payee has been changed since the accounting report was sent?

  • If yes, stamp the form “Prongfile” and forward for retention (see GN 00605.055B.).

  • If no, Go to Step 4.

4

Is a better address available than that shown on the SSA-623-OCR-SM or SSA-6230-OCR-SM?

  • If yes, mail the original form to the payee at the better address (retain a photocopy in the event the form is not returned) and prepare a diary to control for return of the form. If the payee does not respond or the form is again returned as undeliverable, forward the original form (or photocopy) to the appropriate PC for action.

  • If no, forward the form to the PC for action.

2. PC Action

Step

Action

1

Review the MBR, SSR and eRPS for better address. Develop for a better address using telephone DIRCON.

2

Does the MBR/SSR show that benefits were terminated or suspended pending payee development (S8/S08), or that the payee has been changed since the accounting report was sent?

  • If yes, stamp the form “Prongfile” and forward for retention (see GN 00605.055B.).

  • If no, Go to Step 3.

3

Is a better address available than that shown on the SSA-623-OCR-SM or SSA-6230-OCR-SM?

  • If yes, mail the original form to the payee at the better address (retain a photocopy in the event the form is not returned) and prepare a diary to control for return of the form. If the payee does not respond or the form is again returned as undeliverable, forward the original form (or photocopy) to the FO for development.

  • If no, forward the form to the FO for development.

The FO will follow undeliverable procedures in GN 02605.055.

IMPORTANT: Do not discard the undeliverable Representative Payee Report under any circumstances. Do not reinstate after suspension until the payee completes the accounting report. Annotate the Special Message Field on the MBR and the REMARKS section on the SSR to ensure that reinstatement action is not initiated until the required accounting has been received from the payee.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0200605045