Use the DOORS system to obtain the correct DOTEL telephone number (see MSOM DOORS
To determine the correct PC SSN jurisdiction, see GN 01070.245.
If the prior folder is under the jurisdiction of the Office of Disability Operations
(ODO) or the Office of International Operations (OIO), check the PCACS system for
the folder location before placing the telephone call. See MSOM PCACS 001.001for more
information on the PCACS system. The use of the OQA toolbar QM will provide a link
to how to read the query.
Reminder: Jurisdiction for the claim will be in the PSC for all domestic disability claims
where the number holder is age 54 or older. In such instances, the FO will telephone
the PSC directly. The Kansas City region maintains a list of PSC telephone numbers
on their intranet site.