TN 19 (05-07)
The following are examples when DOTEL is not the appropriate method of contacting
the processing centers.
If the new claim is subject to deferral for development of nondisability items, the
DOTEL call should be deferred until notification of a medical allowance, as with other
nondisability development areas.
Do not use these instructions and guidelines in any way to modify or supersede national
policies governing the acceptability and evaluation of evidence in the adjudicative
Assume the folder was destroyed if:
All entitlements on the SSN were terminated 5 years ago (10 years ago in DIB claims)
and no overpayment was pending; or
The prior claim was a lump sum, disallowance, or a withdrawal, processed 10 or more
years ago; or
The MBR shows “NIF”.
If the prior claims folder was destroyed, and the notice of the initial determination
on the prior claim was before February 1, 1979, assume that the prior application
is open. (See GN 00204.025 and GN 01070.224). If all information available is online and accessible a telephone contact will
not be necessary.
Routine requests are any situations not defined in GN 01070.200B. Routine requests are sent via Modernized Development Worksheet (MDW). (Refer to MSOM
MDW-001-001 for instructions on this procedure or here for MDW instructions for inter-component development requests (see GN 01070.228A.3).