DOTEL provides intercomponent telephone contact in initial entitlement and certain post-entitlement situations. DOTEL is the most expedient means of requesting help from another office. The basic feature of DOTEL is the use of the telephone to request assistance and the priority handling provided by the responding office. For this reason, we restrict the use of DOTEL. (For FO procedure on DOTEL, see GN 01070.200 and for PC procedure on DOTEL, see GN 01070.400).

NOTE: If you do not receive the information requested, during the initial DOTEL call, always determine the mode of response before terminating the DOTEL call.

For instructions on completion and use of PCACS, see MSOM PCACS 001.001.

After completing the initial call or making the initial request, establish the issue on the MDW screen, if it is not in use by another office. In addition to the instructions below, refer to the MDW guidelines found in TC 29001.030.

1. a. 

   Establish the type of action in the last three positions of the “UNIT” field. (Use the first three positions as the unit identifier for the person responsible for the action). For a list of MDW codes, see GN 01070.228A.3.e. in this section.

2. b. 

   In the “MISC” field, establish the type of request, the name, job position, PC MOD, or FO name and telephone number of the assisting claims authorizer (CA). Use the following format:

   MISC:

   “DOTEL”, ASST CA JOHN GEORGE,PC2,MOD 8,215-555-1122   “ROUTINE”, ASST CR M JENKINS, A96 WESTMINSTER MD,410-555-3322

3. c. 

   Describe the required evidence or the issue to resolve in the “Issue” field. Show any additional data about the issue in the “Remarks” field (see MS 03901.003). Use the following format:

   ISSUE	REMARKS
   POA	Baptismal

4. d. 

   Show the “TICKLE” date based on the follow-up schedule in GN 01070.440 or on the mutually agreed upon date.

5. e. 

   The following list shows MDW unit field codes:

   Code	Explanation
   001	RSI APPLICATIONS
   002	RSI NONDISABILITY DEPENDENT APPLICATIONS
   003	DIB APPLICATIONS
   004	DI NONDISABILITY DEPENDENT APPLICATIONS
   005	RSDI MEDICAL CDR
   006	RSDI WORK CDR
   007	SSI AGED APPLICATIONS
   008	SSI B/D APPLICATIONS
   009	SSI REDETERMINATION (LOW & MIDDLE)
   010	SSI REDETERMINATIONS (HIGH)
   011	BL CLAIMS (SSA)
   012	BL CLAIMS (DOL)
   013	RSDHI RECONSIDERATION
   014	SSI RECONSIDERATION
   015	RSDHI HEARINGS
   016	SSI HEARINGS AND APPEALS
   017	RSDHI CLASS ACTIONS
   018	SSI CLASS ACTIONS
   019	SSI APPEAL EFFECTUATION
   020	SSI ZEBLEY B/D APPLICATIONS
   021	SSI ZEBLEY REDETERMINATION (HIGH)
   022	SSI ZEBLEY RECONSIDERATION
   023	SSI ZEBLEY HEARINGS & APPEALS
   024	SSI ZEBLEY CDR
   025	RSDI CHANGE OF PAYEE
   026	SSI CHANGE OF PAYEE
   027	RSDI R/P ACCOUNTING
   028	SSI R/P ACCOUNTING
   029	HI
   030	SMI
   031	RSDI PAYMENT AND CHECKS
   032	SSI PAYMENT AND CHECKS
   033	RSDI O/P ACTIONS/DECISIONS/COLLECTIONS
   034	SSI O/P ACTIONS/DECISIONS/COLLECTIONS
   035	EARNINGS DISCREPANCY
   036	RSDI EARNINGS EFFECTUATION
   037	STUDENT ACTIONS
   038	SSI CHANGE OF ADDRESS
   039	ASSISTANCE REQUEST
   040	CLAIMS LEADS
   041	CONGRESSIONAL INQUIRIES
   042	ATTORNEY WORKLOADS
   098	OTHER RSDI CHANGES
   099	OTHER SSI CHANGES

The electronic 562 is available in regions I through X and the Foreign Service Posts. Instructions for the completion and use of the electronic E562 are available here.

The Manager-to-Manager web application is a two-way communication tool designed to provide a systematic process to address inquiries that require priority attention.  Managers in Field Offices, Processing Centers, and National 800 Number Network (N8NN) sites may initiate inquiries. Address all inquiries within five (5) business days. If you cannot complete a request within that time, provide an interim reply.

Using Manager-to-Manager to request PC assistance



The manager accesses the Manager-to-Manager application, located on the Management Resource Kit, based on PC jurisdiction. Within the application, each PC has its own webpage, with links set up according to that PC’s component protocol.



The manager follows the directions on the appropriate webpage and completes the web form. Click “SEND” to forward the request directly to a mailbox monitored by the appropriate PC component. The manager receives an acknowledgement of receipt from this mailbox.