Most pre-adjudicative development is done in the FO. However, PCs still need to develop
to the FO pre-adjudicatively on ALJ allowances. There are also times when there is
a question about some facet of an FO-prepared award (e.g., SDW) that requires high
priority contact with the FO. PCs may request FO development after an unsuccessful
DIRCON high priority if it is in connection with special workloads like WC Cleanups,
where there is a deadline for completion.
Only High Priority requests that cannot be resolved via DIRCON (see GN 01070.300) will be processed using the telephone. Such requests are limited to the following
award and disallowance situations;
start and stop payment actions;
congressional inquiries; and
See GN 01070.405 for making telephone requests. If the High Priority request is too complex or lengthy
to convey on the telephone, use a written request. See GN 01070.420.
Note: Managers in Field Offices, Processing Centers, and National 800 Number Network (N8NN)
sites may consider using the Manager-to-Manager (M2M) web application. See GN 01070.228A.5