TN 19 (05-07)
Contact with another PC should only be made if the following conditions are met:
Based on the PCACS or Paperless Read Only Query System (PPL ROQS) query, the claims
folder is physically located in the other PC or the other PC has a pending action
in question; and
One of the “high priority” criteria listed below is met:
award and disallowance situations;
start and stop payment actions;
congressional inquiries; or
public relations problems; and
All systems records for the related claim lack information which is needed to take
a current claims or post-adjudicative action; and
The adjudicator believes that the examination of the related folder or action will:
Permit the completion of the current claims action; or
Substantially reduce efforts to obtain the needed evidence; or
Avoid the need to redevelop evidence involving sensitive issues or public relations
Note: Follow the instructions in GN 01070.320 if information is needed from a folder that
is housed in the SSA National Records Center (SSANRC) or in the Office of Central
Operations (OCO) Megasite in Baltimore, Maryland.
Destruction of a prior folder will apply, GN 01070.205.
Additional information on the MBR, SM 00510.000.