TN 19 (05-07)
GN 01070.505 When To Use PC To PC Telephone Development
A. Guidelines for PC to PC telephone development
Contact with another PC should only be made if the following conditions are met:
Based on the PCACS or Paperless Read Only Query System (PPL ROQS) query, the claims folder is physically located in the other PC or the other PC has a pending action in question; and
One of the “high priority” criteria listed below is met:
award and disallowance situations;
start and stop payment actions;
congressional inquiries; or
public relations problems; and
All systems records for the related claim lack information which is needed to take a current claims or post-adjudicative action; and
The adjudicator believes that the examination of the related folder or action will:
Permit the completion of the current claims action; or
Substantially reduce efforts to obtain the needed evidence; or
Avoid the need to redevelop evidence involving sensitive issues or public relations concerns.
Note: Follow the instructions in GN 01070.320 if information is needed from a folder that is housed in the SSA National Records Center (SSANRC) or in the Office of Central Operations (OCO) Megasite in Baltimore, Maryland.
Destruction of a prior folder will apply, GN 01070.205.
Additional information on the MBR, SM 00510.000.