Accept any evidence the applicant wishes to submit. If the applicant does not want
to release an original document, photocopy the evidence and certify the copy.
CAUTION: Do not hold claims for Swiss benefits for prolonged periods pending receipt of evidence.
If an applicant is unable to obtain needed evidence within a reasonable time, transmit
the claim to the Office of International Operations (OIO) without the evidence. Advise
the applicant that the responsible Swiss agency will contact him/her directly to obtain
any evidence it needs.