Accept any evidence the applicant wishes to submit. If the applicant does not want
to release an original document, photocopy the evidence and certify the copy.
Caution: Do not hold claims for Norwegian benefits for prolonged periods pending receipt of
evidence. If an applicant is unable to obtain needed evidence within a reasonable
time, transmit the claim to OIO without the evidence. Advise the applicant that the
responsible Norwegian agency will contact him or her directly to obtain any evidence