Accept any evidence the applicant wishes to submit. If the applicant does not want
to release an original document, photocopy the evidence and certify the copy.
CAUTION: Do not hold claims for U.K. benefits for prolonged periods pending receipt of evidence.
If an applicant is unable to obtain needed evidence within a reasonable time, transmit
the claim to OIO without the evidence. Advise the applicant that the responsible U.K.
agency will contact him or her directly to obtain any evidence it needs.