Accept any evidence the applicant wishes to submit. If the applicant does not want
to release an original document, photocopy the evidence and certify the copy.
Caution: Do not hold claims for Irish benefits for prolonged periods pending receipt of evidence.
If an applicant is unable to obtain needed evidence within a reasonable time, transmit
the claim to the Office of International Operations (OIO) without the evidence. Advise
the applicant that the responsible Irish agency will contact him or her directly to
obtain any evidence it needs.