Secure the beneficiary’s name, address, full IBAN, bank name, and bank address at
the time of filing. If you are working on an initial award, you must update ITS.gov using the bank account information prior to processing the award to ensure that the
beneficiary receives his or her payment. If the complete bank account information
is not in ITS.gov when the payment processes, the payment rejects and returns to SSA.
NOTE: If there is dire need or hardship involved, tell the beneficiary of the option of
initiating payment via a paper check. Inform the beneficiary that the bank may charge
for cashing the check. If the beneficiary chooses the option of paper check, the FBU
documents the initial claim.