The Social Security Administration (SSA) will only accept cash to pay programmatic
overpayments, conserved funds, gifts to the Social Security Trust Funds, Medicare
premiums and overpayments, and misapplied funds. We will not accept cash to pay non-program
standard fees for services.
For more information on standard fees, see GN 02403.012.
Convert all cash remittances received in the FO to money orders or cashier's checks
and then forward for deposit to the Mid Atlantic Program Service Center (MATPSC) or
Centers For Medicare and Medicaid Services (CMS). You must make every effort to convert
cash to money orders the same business day. If this is not possible, convert the cash
by the next business day. Local management will decide who purchases the money orders,
though typically it is the remittance clerk. When exchanging cash from one FO employee
to another, you must maintain a cash log. A facsimile of a cash log is shown in GN 02403.010B, that you should reproduce locally. You do not need to prepare a cash log if you
did not receive cash. While SSA prefers non-cash remittances, you must accept cash
For information on completing the cash log, see GN 02403.010.
NOTE: You must convert foreign cash to money orders in U.S. dollars prior to sending to
MATPSC or CMS. For information on how to handle foreign currency, see GN 02403.005D.
IMPORTANT: The Social Security Electronic Remittance System (SERS) is an automated payment
solution that uses card readers and check scanners to electronically process remittances
paid by check, money order or debit/credit card. In 2014, SSA implemented the SERS
application in the FOs to collect non-program standard fees for requests for information.
In 2017, SSA implemented SERS for certain programmatic debts.
SERS will only accept debit/credit cards, money orders, and checks for remittances
related to the payment/return of the following:
SERS eliminates FOs need to send all programmatic remittances from the FOs to MATPSC.
Remittances will process the same day and produce a payment authorization form and
receipt for the debtor. FOs will continue to process and send all other acceptable
programmatic remittances to MATPSC and non-program administrative remittances to the
Office of Finance (as applicable).