TN 36 (03-17)
GN 02406.117 Failure to Receive a Paper Check — Title II, Title XVI — Field Office (FO), Processing Center (PC), Teleservice Center (TSC) Procedures — Overview
This section provides a general explanation of SSA procedures used by the FO, PC, and TSC when a failure to receive a payment by paper check is reported. An explanation of the Department of Treasury (DT) processing is also included. Specific instructions on how to process non-receipts are in GN 02406.125.
B. Process - Recurring Payments
Title II payments are scheduled for delivery on the third day of the month following the month for which they are due and, as a result of payment cycling, the second, third, and fourth Wednesdays of the month. If the scheduled delivery day is a legal holiday (a non-banking day) then payments are dated and delivered on the last business day preceding the scheduled payment delivery date. See GN 02407.005 for information on payment cycling.
Title XVI recurring payments are scheduled for delivery on the first day of the month for which they are due. However, when the first day is a Saturday, Sunday, or a legal holiday (non-banking days) then payments are dated and delivered on the last business day preceding the regular payment day. See SM 01315.044B for a table of early payment delivery dates.
Example: SSI payments for May 1, 2016, which fell on a Sunday, were dated and delivered on Friday, April 29, 2016.
C. Process - Non-Recurring Payments
Checks for PMA, CPS, OTP, Type 2E underpayments, etc., should be received by the beneficiary within 7-10 calendar days (not including Sundays and holidays) after the systems run processing date shown on the PHUS or SSR.
D. Process - Courtesy Disbursement/Replacement Checks
Courtesy disbursement checks should be received within 10 days after input of the request to make payment before determining status of the missing check. (An ‘A-stop’ is for a mass loss, which is when all of the checks in a specific location are undeliverable because they are permanently lost, stolen, or otherwise unavailable for delivery, see GN 02406.700. A ‘B-stop’ is for nonreceipt of an unendorsed check, regardless of whether it is a current month check, prior month check, or PMA, see GN 02406.125). If SSA requests Treasury to determine the status of the original check before making payment (a ‘C-stop’ – see GN 02406.150), a replacement check, if due, should be received within 5 weeks of the original input of nonreceipt as long as the original check has not been cashed. If the original check was cashed then a forgery analysis must be done before a settlement check can be issued.
E. Process - Timetable - When a Nonreceipt Claim can be Accepted
1. Title II
Current month check - after the mail delivery on the 3rd mail day after the issue date.
Prior month check - immediately.
PMA check - 7 calendar days after the systems processing date.
CPS payment - 7 days after the systems run processing date.
Courtesy disbursement/replacement check - 10 calendar days after the original input of nonreceipt.
2. Title XVI
A type 1 payment (a recurring payment dated the first of the month) or a type 3 payment (a supplemental payment dated the first of the month) - after the mail delivery on the 3rd mail day after the issue date.
A type 2 payment (a regular daily payment/underpayment) or a type 4 payment (a one-time payment) - 7 days after the payment history run date.
A type 9 payment - If Q query, TCIS or MSSICS Treasury Status (UPTQ) has an interim reply code of “01” and 10 days have elapsed since the nonreceipt input was made.
SM 00609.001 Direct Input of a Nonreceipt, Photocopy or Stop Payment Request
SM 00609.901 Nonreceipt or SF-1184 Processing of Limited Payability (LP) Check Non-receipt – Limited Payability
GN 02406.200 Failure to Receive a Courtesy Disbursement Or Replacement C