Technicians may use the C-Stop if, within the 2 years immediately preceding the claim
for nonreceipt, a beneficiary or recipient:
Had a forgery claim denied and it is not under appeal; or
Negotiated both an original and a replacement check and has not claimed that either
endorsement was forged; or
The following remark appears in the “RMKS” field on the Supplemental Security Record
(SSR) or “SPMSG” field on the Master Beneficiary Record (MBR): “DCN Abuse - Input
as C-Stop through mm/yyyy.” Additional DCN abuse should not occur during this period;
however, if it does, change the date to reflect the new 24-month period.
IMPORTANT: For procedures when dire need is alleged in this situation, see GN 02406.150C.
Example of how to process a DCN situation where SSA is aware that the claimant has
misused the reporting system:
A claimant incurs a DCN in July 2016. Because the claimant is known to have abused
the DCN system, enter the warning statement in Remarks/Special Message field as, “DCN
Abuse - Input as C-Stop through July 2018,". Any nonreceipt allegations made from
July 2016 through July 2018 will be input as a C-Stop; beginning in August 2018, allegations
can be input as a B-Stop.