Field Offices (FO), Teleservice Centers (TSC), Processing Centers (PC), or Regional
Offices (RO) generally become aware of a potential mass loss situation when a pattern
of non-receipt allegations develops within specific geographical zip codes. Determining
mass loss often begins with beneficiaries or recipients contacting SSA with non-receipt
allegations. The FOs inform the ROs that a pattern of missing checks has occurred.
The RO PDAS Coordinator receives missing check information directly from the FOs.
The RO PDAS Coordinator reports the missing checks to the Central Office (CO) PDAS
Coordinator in the Mail and Postal Policy Branch (MPPB).
NOTE: Checks normally arrive at the local post office a day or two ahead of the scheduled
delivery date. Rarely does USPS notify the (CO) PDAS Coordinator of missing checks,
even in cases of theft or destruction.
Once MPPB receives reports of missing checks from the ROs, the CO PDAS Coordinator
passes the missing check information to the designated USPS PDAS representative. The
affected RO PDAS coordinator, the CO PDAS coordinator, and the designated USPS PDAS
representative will remain in communication until the checks are:
MPPB notifies the Director of the Office of Payment and Recovery Policy (OPRP) in
the Office of Financial Policy and Operations (OFPO) if the delayed checks are:
for an entire zip code or multiple zip codes;
from one or more Regional Financial Center (RFC); and
cannot be located by USPS.
OFPO then determines if we must implement a CO Systems Replacement mass loss. For
information on CO mass loss input, see GN 02406.705D.2. If the agency decides not to implement a CO Systems Replacement mass loss, OPRP informs
the Office of Public Service and Operations Support (OPSOS) to apply the mass loss
non-receipt input procedures found in GN 02406.705D.1.