Call Treasury only after all efforts to locate the credit for the physical check are
exhausted. This includes examination of all queries, holding files, and folders in
the modules, Megasite, or field office. Treasury will credit the amount of payment
back into the SSA trust fund when the beneficiary or recipient returns a payment.
Treasury reclaims the money from the death of beneficiary or payee. Non-receipt actions
are taken when the check has not been cashed.
Treasury will not supply information based upon the SSN. You must have the check symbol
and check number available prior to making the call.
If the investigation was within the last year, Treasury may provide the information
To follow-up on physical checks and request information, call Treasury at (855) 868-0151.
Example of follow up for an outstanding check:
You receive an inquiry for an outstanding check dated 1/3/11 and you have exhausted
all efforts to locate the credit. Treasury will query their check payment and reconciliation
(CPR) system. When the query is completed, Treasury provides you with status and credit
information. Take the following actions:
Using the information post the credit via the SSA-4208 (Limited Payability Determination).
If Treasury does not provide a document number for the SSA-4208, input all sevens
(7) in this field.
If Treasury states the credit is still outstanding, determine if the accounts receivable
system (ARS) still has a control for the credit. If so, note no action necessary (NAN)
for the inquiry.
If the investigation is older, Treasury may have to recreate the record.
When first contacting Treasury on older cases, Treasury may advise they have no record
on their system. However, if payment history update screen (PHUS) shows the stop payment
successfully processed (the Treasury department status code (TDSC) is not an exception
code), explain the case is old and the record may have to be recreated. You must allow
Treasury three workdays to recreate the record before calling back. Treasury will
not contact you, recreated records stay online about two weeks, so it is important
for you to follow up with Treasury after that three-day timeframe.
If a physical, document is required (such as a photocopy of check), request that Treasury
mail the document directly to you, and expect the document within 10 to 15 workdays.
Request Treasury to place your name and module number on the outside of the envelope
to ensure timely delivery, establish a diary to mature in 30 workdays.
NOTE: It is never appropriate to use direct input as a method of follow-up on any successfully