TN 40 (09-17)

GN 02406.240 Non-receipt Reported for the Second Consecutive Month Procedure

When a non-receipt is reported and the Payment History Update System (PHUS), Master Beneficiary Record (MBR), or Supplemental Security Record (SSR) shows that non-receipt was also reported for the prior month:

  • Refer to screening questions found in GN 02406.130C.

  • Determine if the claim should be handled as a dire need case based upon the beneficiary's or recipient's needs or the existence of an adverse public relations problem.

  • Input a B-stop or NC = B to produce a replacement check in 7 to 10 calendar days if the conditions do not exist per GN 02406.150A.1. and GN 02406.150A.2.

  • Process as a C-stop to secure the status of the original check before check replacement if conditions exist. Be alert for the potential abuse of the non-receipt reporting system.

  • Suggest converting future payments to direct deposit. Remind the beneficiary or recipient of the January 1999 mandatory direct deposit requirement.

See Also

GN 02406.200 Failure to Receive a Courtesy Disbursement Or Replacement Check -- Title II (Normal, Dire Need, and Abuse Situations)

GN 02406.205 Nonreceipt of Underpayment Check/Type 2 and One-Time Payment/Type 4 Payment -- Field Office And Teleservice Center Instructions -- Title XVI

GN 02406.207 Nonreceipt of Courtesy Disbursement or Replacement Check/ Type 9 Payment -- Field Office and Teleservice Center Instructions -- Title XVI


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202406240
GN 02406.240 - Non-receipt Reported for the Second Consecutive Month Procedure - 09/13/2017
Batch run: 09/13/2017
Rev:09/13/2017