TN 19 (06-08)

GN 02406.305 Nonreceipt Alleged for Title XVI Recurring or Supplemental Payment and Forgery Indicator Alert

A. Background - Claims Disposition Notices

Effective March 22, 2008, SSI Systems began receiving an electronic file that contains Claims Disposition Notices (CDN) from the Department of the Treasury. CDNs inform SSA about a check claims’ status (i.e., forgery claims). The CDN file posts a forgery indicator in the PMTH Segment Display in Column F for checks on which a claim exists. See Payment History – PMTH (SM 01601.835C.12.) for a list of forgery indicator codes.

B. Process When Possible Double Check Negotiation (DCN) Abuse Alert Displayed

The SSI system examines the payment history (PMTH Column F) on the most recent Supplemental Security Record (SSR) to determine if there is a possible DCN within the prior two years. SSI missing payment, *possible double check negotiation If the system detects a possible DCN within the prior two years, this alert is shown at the bottom of the screen when Missing Recurring or Supplemental Check (UPMR) is first displayed:

ALERT: POSSIBLE DCN - SECOND PIN REQUIRED TO REPLACE NOW – PRESS PF1 FOR HELP

C. Procedure if DCN Alert Displays

The DCN alert message at the bottom of the screen is not proof of DCN abuse. The system does not contain enough information to make a fully automated DCN abuse determination. Based on the limited information available, it can only alert you to the possibility of DCN abuse. The DCN decision is that of the interviewer, and, if applicable the second reviewer.

When the system displays the alert, investigate the possibility of DCN abuse before selecting the action. See When to Request Payment After Status – C-stop – Normal and Dire Need Situations (GN 02406.150A.2. through GN 02406.150A.4.) for instructions on determining if the record contains DCN abuse.

D. Procedure When DCN Abuse is Present/Not Present

If after review of the SSR(s), and PHUS/MBR in a concurrent case:

  1. DCN abuse is present within the past 24 months:

    Input a C-stop by selecting “2” in 4-C on the UPMR screen – “Replace after investigation.” Treasury does not issue a replacement check until Treasury determines the status of the missing original payment. If Treasury finds that the check has been cashed, Treasury does not issue a replacement check unless they have established forgery. See MSOM BUSSR 003.012.

  2. Second Interviewer does not identify DCN abuse within the past 24 months (Second PIN process to issue an immediate replacement):

    If after the investigation, the interviewer determines there was no DCN abuse:

    • Input a B-stop by selecting “1” in 4-C on the UPMR screen – “Replace Now.” This is the first PIN authorization for a replacement check your office wants to issue prior to Treasury’s investigation of the status of the original payment.

    • The system displays the following alert:

      ALERT: POSSIBLE DCN - SECOND PIN REQUIRED TO REPLACE NOW – PRESS PF1 FOR HELP

    • The system requires a second PIN to input the B-stop to issue an immediate replacement. The second PIN is input on the same day as the first input to allow issuance of the replacement payment; otherwise, the system drops the request for the replacement payment overnight, no second PIN is input AND this results in no nonreceipt input. See GN 02406.305E. in this section for instructions to obtain second PIN authorization immediately.

E. Procedure for Obtaining Second PIN Authorization for Immediate Replacement

When the DCN Alert message displays, an individual other than the person who input the first B-stop must complete a second review of the SSR. This review must be done on the same day as the original B-stop input.

NOTE: If the review and input are not completed on the same day as the original input:

  • The nonreceipt input doesn’t process, and

  • The office must process the non-receipt by reentering the non-receipt and second PIN another day.

After review of the record(s), the second reviewer takes one of the following actions:

  1. DCN abuse is present within the past 24 months:

    The second reviewer inputs a C-stop by selecting “2” in 5-C on the UPMR screen – “Disapprove Replace Now and Instead Replace after Investigat