TN 55 (04-19)

GN 02406.510 Guidelines for Processing Foreign Nonreceipt Allegations in the Office of Earnings and International Operations (OEIO)

A. Background

Checks delivered outside of the U.S. may arrive at different times of the month in each succeeding month. When processing foreign nonreceipt allegations, this inconsistency in check delivery dates may cause confusion.

B. Preliminary investigation verifications

Conduct a preliminary investigation to verify nonreceipt allegations from beneficiaries abroad. Determine whether:

  • we issued the payment;

  • the beneficiary was due to receive the payment;

  • we routed the check to the correct distributing post;

  • the allegation crossed in the mail with the check;

  • the beneficiary already contacted the Foreign Service Post (FSP);

  • the beneficiary recently moved;

  • the beneficiary is not receiving payments via direct deposit; or

  • the Philadelphia Regional Financial Center (PFC) certified the payment.

C. Request for a signed statement of nonreceipt

When forwarding FSP reports of nonreceipt to the Department of the Treasury (Treasury) for investigation, do not request that FSP secure a signed statement of nonreceipt from the beneficiary. In this situation, Treasury will accept a signature sample in lieu of a signed statement.

D. Processing reports of theft, loss, or destruction of checks after negotiation

If the individual or place of business that cashed a payee’s check alleges theft, loss, or destruction after proper negotiation by the payee, annotate the allegation as “Holder in Due Course.” Route the allegation with the appropriate nonreceipt information by mail to the Philadelphia Regional Financial Center. For instruction on what information to route, see GN 02406.235.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202406510
GN 02406.510 - Guidelines for Processing Foreign Nonreceipt Allegations in the Office of Earnings and International Operations (OEIO) - 04/01/2019
Batch run: 04/01/2019
Rev:04/01/2019