TN 14 (04-00)

GN 02406.510 Guidelines for Processing Nonreceipt Reports -- Foreign Involvement - Office of Earnings and International Operations (OEIO) -- Procedures

A. General

Since checks delivered outside the U.S. may arrive at different times in succeeding months, the usual domestic rules on processing nonreceipt allegations cannot always be applied. Therefore, nonreceipt reports from foreign beneficiaries require a preliminary investigation to verify whether:

  • Payment was due and has been made;

  • The check was routed to the correct check distributing post;

  • The allegation crossed in the mail with the check;

  • The beneficiary has already contacted the Foreign Service Post (FSP);

  • The beneficiary has recently moved;

  • The beneficiary's checks are being sent to a U.S. or foreign bank or financial institution under the direct deposit arrangement; or

  • Payment was certified by the Philadelphia Regional Financial Center (RFC).

B. Procedure

1. Request for signed statement-report received from FSP.

When FSP reports the nonreceipt of a check, and that report must be forwarded to DT for investigation, do not request FSP to secure a signed statement of nonreceipt from the beneficiary. In this situation, if needed, DT will accept a signature specimen in lieu of a signed statement.

2. Processing reports of theft, loss, or destruction of checks after negotiation by the original payee “Holder in Due Course.”

If, after proper negotiation of a check by the payee, a theft, loss, or destruction is alleged by the individual or place of business that cashed it, the allegation will be annotated, “Holder in Due Course” and routed to the Philadelphia Regional Financial Center (see GN 02406.235).


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202406510
GN 02406.510 - Guidelines for Processing Nonreceipt Reports -- Foreign Involvement - Office of Earnings and International Operations (OEIO) -- Procedures - 08/24/2016
Batch run: 08/24/2016
Rev:08/24/2016