TN 14 (04-00)
GN 02406.505 Nonreceipt by a Beneficiary Who is or Was Outside the United States
A. POLICY - NONRECEIPT REPORTED BY OR ON BEHALF OF A BENEFICIARY RESIDING OUTSIDE THE U.S.
When handling nonreceipt reports from beneficiaries residing abroad or third parties acting on their behalf, take into account the method of making payment to the beneficiary and the normal date that payment would be received in the country or area where the beneficiary resides. Checks for most beneficiaries in foreign countries are delivered by the State Department through American Consular offices or by APO/FPO facilities. However, checks for Canadian and Mexican beneficiaries are sent directly.
1. Nonreceipt reported by a beneficiary residing outside the U.S.
Input the nonreceipt claim if the report contains the required information (claim number, payee name, payment date, payment amount, and signature). If the report is made by telephone, establish the identity of the caller GN 03001.012.
If the FO received the report and it does not contain the required information, forward the report to the Office of International Operations (OIO), P.O. Box 17769, Baltimore, Maryland, 21203-7769. Border offices may make direct contact with beneficiaries in Canada.
2. Nonreceipt reported by a third party
Explain the payment delivery procedure.
Suggest that the payee contact the nearest American Consular office if the check is not received within a reasonable period after the scheduled time the check is usually received by the payee.
Send an MDW to OIO. OIO will take appropriate action to ensure that a check was or is issued and mailed, if due.
See GN 02402.250 for allegations of nonreceipt of international direct deposit.
Do not CPS when a foreign address is involved. Send a critical case request to OIO per MSOM ADMIN 003.004. An IP may be possible if the consular code is listed in SM 00635.001E. ZIP field.