TN 55 (04-19)

GN 02406.515 Processing Nonreceipt Reports with Foreign Involvement

A. Guidelines for processing Title II nonreceipt reports with foreign involvement

Enter nonreceipt reports into the Post Entitlement Online System (POS) data input screen. For more information on the POS data input screen, see SM 00609.210. For a list if exclusions to the nonreceipt process, see GN 02406.175.

1. Recurring Title II payments

If a beneficiary alleges nonreceipt of a regular payment check, input via POS for transmission to the Department of the Treasury.

B. Guidelines for processing Title XVI nonreceipt reports with foreign involvement

The field office (FO) processes nonreceipt allegations for Supplemental Security Income (SSI) checks through the SSI automated system. Input to the automated system is limited to the servicing FO. Take the appropriate action, as described below, when handling Title XVI nonreceipt reports with foreign involvement.

1. Action when the notice of nonreceipt involves only an SSI check

Forward the report of nonreceipt immediately to the FO servicing the U.S. address on the SSI check. Use wording similar to the following: “The attached report of nonreceipt of an SSI check is forwarded to you for appropriate action.” Use the Detailed Office Organization Resource System (DOORS) to determine the servicing FO if it is not apparent in the folder.

2. Action when both Retirement Survivor Disabilty Insurance (RSDI) and SSI are involved

Process the report of nonreceipt as two separate allegations:




Photocopy the notice and forward it immediately to the servicing FO using a routing and transmittal slip (form OF-41). Advise the FO that the Office of Earnings and International Operations (OEIO) is handling the nonreceipt allegation related to the RSDI payment. This will complete OEIO’s action on the nonreceipt of the SSI check.


Process the original notice as a report of nonreceipt of an RSDI check in accordance with GN 02406.515A in this section.

3. Action for SSI check photocopy requests

Forward requests for SSI check photocopies to the servicing FO. The FO may obtain a non-certified photocopy of a check from the Treasury Check Information System (TCIS) when a claimant alleges nonreceipt for a check that is more than 13 months old. For more information on limited payability, see GN 02401.905 through GN 02401.917.

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GN 02406.515 - Processing Nonreceipt Reports with Foreign Involvement - 03/28/2000
Batch run: 04/01/2019