The field office (FO) processes nonreceipt allegations for Supplemental Security Income
(SSI) checks through the SSI automated system. Input to the automated system is limited
to the servicing FO. Take the appropriate action, as described below, when handling
Title XVI nonreceipt reports with foreign involvement.
1. Action when the notice of nonreceipt involves only an SSI check
Forward the report of nonreceipt immediately to the FO servicing the U.S. address
on the SSI check. Use wording similar to the following: “The attached report of nonreceipt
of an SSI check is forwarded to you for appropriate action.” Use the Detailed Office
Organization Resource System (DOORS) to determine the servicing FO if it is not apparent
in the folder.
2. Action when both Retirement Survivor Disabilty Insurance (RSDI) and SSI are involved
Process the report of nonreceipt as two separate allegations:
Photocopy the notice and forward it immediately to the servicing FO using a routing
and transmittal slip (form OF-41). Advise the FO that the Office of Earnings and International
Operations (OEIO) is handling the nonreceipt allegation related to the RSDI payment.
This will complete OEIO’s action on the nonreceipt of the SSI check.
Process the original notice as a report of nonreceipt of an RSDI check in accordance
with GN 02406.515A in this section.
3. Action for SSI check photocopy requests
Forward requests for SSI check photocopies to the servicing FO. The FO may obtain
a non-certified photocopy of a check from the Treasury Check Information System (TCIS)
when a claimant alleges nonreceipt for a check that is more than 13 months old. For
more information on limited payability, see GN 02401.905 through GN 02401.917.