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1
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Check all relevant SSA records and queries (e.g., the Numident, Master File Queries (MFQ),
the Evidence Portal, MDW, Shared Process Menu (EVID), etc.) to see if we received
pending death development.
If we received pending death development, go to step 7.
If we did not receive pending death development, go to step 2.
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2
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Check all relevant SSA records and queries (e.g., the Numident, Master File Queries (MFQ),
the Evidence Portal, MDW, Shared Process Menu (EVID), etc.) to see if this is SSA’s
first indication of death.
If this alert is SSA’s first indication of death, go to step 3.
If this alert is not SSA’s first indication of death, go to step 5.
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3
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Attempt to contact the alleged deceased, or family of the alleged deceased, by phone.
The individual must be able to verify the alleged decedent is alive or deceased.
If you were able to make contact with an individual able to verify the alleged decedent
is alive or deceased, go to step 7.
If you were not able to make contact with an individual able to verify the alleged decedent is alive
or deceased, go to step 4.
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4
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Send a come-in letter, SSA-2708, record your development and set a diary date to follow-up on the alert in 45 days. When your diary elapses, go to step 7.
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5
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Determine if we reinstated payments due to an incorrect death, but the death information
was not removed from the Numident.
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If we reinstated benefits, but death was not removed from the Numident, do no further development and go to step 11.
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If benefits were not reinstated and death is not on the Numident, go to step 6.
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If benefits were not reinstated and death is on the Numident but not on the payment records, and the report
of death on the Numident does not show Electronic Death Registration (EDR) Code: Y
= the Numident death record is based on a verified EDR report, go to step 3.
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If benefits were not reinstated and death is on the Numident but not on the payment records, and the Numident death record shows Electronic Death Registration
(EDR) Code: Y = the Numident death record is based on a verified EDR report, utilize
the date of death associated with the Electronic Death Registration (EDR) Code: Y
= the Numident death record is based on a verified EDR report to terminate benefits
on the payment records using POS.
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6
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If we did not reinstate benefits, there is no death on the Numident, and no development
is pending, return to step 3.
You must determine if the individual is alive or deceased and ensure it is correct on the
Numident.
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7
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Have you determined if the person is alive or deceased?
If yes, go to step 11.
If no, go to step 8.
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8
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Is the date of the come-in letter greater than 45
days?
If yes, go to step 10.
If no, go to step 9.
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9
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Set a diary date to follow-up on the come-in letter, and other pending development,
from the date of the come-in letter plus 45 days. If we did not send a come-in letter, send a come-in letter and diary for 45 days, as explained in step 4.
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10
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Consider the person deceased using the alleged date of death on the alert if we did
not receive a response to the come-in letter after 45 days. Go to step 11.
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11
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Take appropriate action(s) to clear the death alert. If necessary, add, correct, or
remove the death information on the Numident in accordance with GN 02602.051. For erroneous deaths previously recorded on the Numident, see GN 02602.055.
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