The field office (FO) advises the inquirer (claimant or representative) of hearings
scheduled by the administrative law judge (ALJ), in the received order of the requests.
Tell the inquirer how long it normally takes to get a hearing in that area, and that
he or she will probably hear from the ALJ before the expiration of that time. If more
than the normal length of time elapsed since receipt of the request, notify the ALJ
of the inquiry, with a report of contact (RC). Also, notify the inquirer of this action.
(If there is a hardship, see GN 03103.110C.1). If circumstances change and there is now a hardship, notify the ALJ.
For inquiries concerning hearings, you may obtain information from the Case Processing
and Management System (CPMS) query. You can access CPMS on the Intranet at http://cpms.ba.ssa.gov/cpms. For inquiries concerning an Appeals Council Request for Review, you may obtain information
from the Appeals Review Processing System (ARPS). You can access ARPS at: http://arps.sspf.ssa.gov. In ARPS, the FINAL ACTION field displays the decision.