When incorrect information has been given to the news media, if possible, refute the
misinformation only with general non-identifiable information.
If the news media seeks personally identifiable information, and you do not have the
individual’s written consent to disclosure, notify the regional Public Affairs Officer.
He/she will refer all pertinent facts to the Press Office to consider (in consultation
with the SSA Privacy Officer) whether or not the information should be released.
CAUTION: Do not disclose personally identifiable information to a newspaper “Action Line”
or similar news media advocacy program unless SSA has the individual’s written consent
statement in its possession.